Policies
Bella Union Policies
Privacy Statement
Booking Fees & Refund Policy
Security Policy
Terms and Conditions
PRIVACY STATEMENT
Bella Union
Bella Union is the programming and venue manager for Bella Union, the Old Council Chambers and the New Ballroom, and hosts multiple public performances in Trades Hall, Victoria Street Carlton South.
Bella Union is covered by the provisions of the Privacy Act 1998.
The principle activities of Bella Union are:
* Programming and Event Management within Bella Union at Trades Hall;
* On-line and venue sales and ticketing for live entertainment;
* Management and operation of Bella Union as the sole licensee at Trades Hall.
Bella Union can be contacted by
EMAIL: info(at)bellaunion.com.au
MAIL: PO Box 224 Abbotsford VIC 3067 or
TELEPHONE: 03 9650 5699
Bella Union collects personal information from the public when purchasing tickets on-line to live entertainment including name, email and a contact phone number.
While credit card details are entered when purchasing tickets, this information is managed by Westpac "Web Advantage" and is not stored in Bella Union records. Bella Union retains basic purchase information from online ticket purchases including performance details and whether payment has been made.
Bella Union collects this information in order to:
* Allow for the secure collection of booked tickets, and ensure payment has been made
* Send newsletters to those members of the public who have agreed to go on our mailing list and those of our promoters.
Bella Union’s privacy policy includes:
A commitment to secure storage of and control of access to personal information by Bella Union and any other organizations with which it deals;
A commitment not to pass information to third parties without the client's consent, other than in particular cases of contracted-out services, such as the use of mail houses, or where required by law;
A client can contact Bella Union to view information held about him or her and may correct any inaccuracies;
Clients who do not wish to receive information from the union by mail, email or other means, may contact the union to arrange this.
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TICKETING & REFUND POLICY
All tickets sold are General Admission only with no allocated seating.
WE ACCEPT MASTERCARD AND VISA ONLY FOR ONLINE PURCHASE.
We collect a booking fee of $1.00 per ticket capped at $6.00 per transaction.
Except in circumstances of event cancellation or date change, tickets sold via the Bella Union Ticketing System are done so on a strict no refund or exchange basis.
Bella Union follows the Code of Practice for the Ticketing of Live Entertainment in Australia as set out by the Australian Entertainment Industry Association.
This code of practice includes the following provisions relating to refund and exchange conditions:
9. Refund and exchange conditions:
If a Ticket Holder reports a problem for which they feel they have grounds for complaint, other than those specified in this Code, and has reported the problem to the Venue before the completion of the performance, the Presenter should take all reasonable steps to determine whether the Ticket Holder is entitled to an exchange option or refund. Where a substitute seat is found that is satisfactory to the Ticket Holder, no refund will be available. If an exchange option to another performance of the same performance, or a refund is to be made, the Ticket Holder has no right to attend the remaining portion of the performance for which the exchange or refund has been made.
At all times, the original Ticket(s) and proof of purchase may be required, and any refund may not necessarily be available at the Venue at the time the complaint is made.
10. A Presenter will not be required to provide an exchange option or refund where the Ticket Holder is unable or chooses not to attend the performance, or where the Ticket Holder has been refused entry or evicted from the venue in any of the circumstances outlined in Clause 12 or 13.
11. Where a Ticket Holder applies for a refund only on the grounds that a performance does not meet his or her expectations, the Presenter is not required to make a refund. The Presenter acknowledges that a Ticket Holder has access to remedies under any relevant Trade Practices or Fair Trading Laws, in the event of any false, misleading ordeceptive representation.
12. Right to refuse entry:
The circumstances in which a Presenter or Venue may refuse entry to the Venue to a Ticket Holder include, but are not limited to, any of the following circumstances:
(a) where a Ticket Holder cannot produce a valid Ticket;
(b) where a concession Ticket Holder cannot produce proof of their concession entitlement;
(c) where a Ticket Holder produces a Ticket that has been purchased or obtained through an unauthorised source, or where the Ticket has been obtained by illegal means;
(d) where a Ticket Holder has in his or her possession or refuses to surrender to the Venue any prohibited object or article that is not permitted to be brought into or used in that Venue;
(e) where a Ticket Holder refuses to undergo a physical search or a search of their possessions where the conditions of entry state that a search may be required;
(f) where a Ticket Holder is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons.
13. Right to evict a Ticket Holder:
The circumstances in which a Presenter or Venue may evict a Ticket Holder from the Venue include, but are not limited to, any of the following circumstances:
(a) where a concession Ticket Holder cannot produce proof of their concession entitlement;
(b) where a Ticket Holder has in his or her possession or refuses to surrender any prohibited object or article that is not permitted to be brought into or used in that Venue;
(c) where a Ticket Holder is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons;
(d) where a Ticket Holder is behaving in a manner that reasonably interferes with other Ticket Holders’ enjoyment of the performance; and
(e) where a Ticket Holder refuses to remain in the area or seat designated on their Ticket.
14. Presenters and Venues reserve the right to refuse admission to a Ticket Holder who arrives late to a Venue or a part of the Venue. The Ticket Holder may not be located in the designated seat or area, until there is a suitable break, if any, or at interval.
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All transmission of data from our website to the bank or clearing house is processed a minimum 128-bit SSL encrypted link. Bella Union does not store your credit card information.
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GENERAL TERMS AND CONDITIONS
Conditions of Use
It is a requirement of Bella Union and Bella Union Enterprises Pty Ltd that you agree to the following Conditions of Use.
Bella Union acts as a ticketing agent for the promoter of the shows / events. Any representations made about shows / events are the responsibility of the promoter. Any complaints about the show should be directed to the promoter.
All tickets are general admission only. There is no allocated seating for Bella Union events.
Once a purchase has been made there will be no refunds or exchanges made, except in the event that the show is cancelled. This is consistent with the AEIA code of practice. In the event of a refund, Bella Union may retain any service fee charged.
The right is reserved to add, withdraw, reschedule or substitute artists, vary prices or venue details.
General admission tickets will not be replaced. Any variation to this policy is at the promoter’s discretion
A copy of the promoter’s policy is available by contacting Bella Union by e-mail or phone
The right of admission is reserved. Latecomers will not be admitted until a suitable break in the program.
GST will apply to goods or services supplied through this site.
If concession prices are applicable the appropriate ID will need to be presented.
All tickets will only be available for collection at the venue box office
The credit card holder must present their credit card when collecting tickets that have been purchased by phone or on-line at the box office. Please present the printed receipt of on-line sale. The credit card must also be produced.
A fee may be charged if tickets need to be replaced.
Bella Union does not control ticket inventory or prices.
If an event is cancelled, contact us on (03) 9650 5699 to arrange a refund or exchange.
External Links
This site contains links to other sites. We are not responsible for the actions, privacy practices or the content of such Web sites.
Credit Card Information
We do NOT store your credit card details. They are discarded as soon as the transaction for which you provide the credit card information is complete.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. However, we will not be held liable for a breach of security caused by the performance failure of any third party service provider. All credit card transactions are via an encrypted secure server.
Contacting Bella Union Enterprises Pty Ltd
If you have any questions about this statement, the practices of this site, or your dealings with this Web site, please contact: info(at)bellaunion.com.au.
Updates
We may from time to time update these Conditions of Use, and will post the latest version here on the web site.
Privacy Policy
We do NOT store your credit card details.
They are discarded as soon as the transaction for which you provide the credit card information is complete.
Cookies
Cookies are small pieces of information stored by web sites on your computer. Very many sites use them, for a range of purposes. If you have configured your web browser not to warn about cookies, you probably have quite a few already stored on your hard drive. You must have cookies enabled in your browser in order to use this web site - we use the cookie to track whether you are logged in, and to store your shopping cart details.
Disclosure of Personal Information
We do not sell, distribute or otherwise give any other organisation access to the personal information you provide as part of your purchase, with the sole exception of sharing your email address with the promoter of the event, if you have elected to receive information by email at the checkout.
Marketing Campaigns
On occasion Bella Union conducts marketing campaigns involving direct emails and other marketing tools, using mailing list databases maintained by the Company. You will only be included in this database if you elect to receive marketing information.
Your Rights
Please remember that you have statutory rights as a consumer under the Trade Practices Act and other legislation. A good starting point for more information is the Australian Competition and Consumer Commission.
Updates
We may from time to time update this Privacy Policy, and will post the latest version here on the web site.